What is "consumer extremism" and how entrepreneurs can resist it, businessmen of the Moscow Region were told at a training webinar held at the initiative of the Commissioner for the Protection of the Rights of Entrepreneurs in the Moscow Region.

During the online conference, acting lawyer and expert of the Business Ombudsman Lilia Abdullina, touched upon one of the burning topics related to the unfair behavior of buyers and their abuse of their rights. According to the speaker, the rule "the customer is always right" appeared at the beginning of the twentieth century, its creator is Harry Gordon Selfridge, founder of the Selfridge department store in London. The public liked this principle so much that it has become an integral part of doing business, and is widely used by entrepreneurs around the world even after 100 years.

The participants of the webinar reviewed law enforcement practice, signs of consumer extremism, and analyzed a number of cases of unfair consumer behavior in various fields – catering, construction, retail, medicine and cosmetology. Separately, we focused on prevention measures and ways to protect against illegal actions of buyers, including specific examples voiced by listeners.

Recall that the training webinars are conducted by the Commissioner in conjunction with the Moscow Region Chamber of Advocates. According to the results of last year, more than 3 000 entrepreneurs took part in them. You can get acquainted with the presentations of the speakers on the official website of the Business Ombudsman in the section "Legal education"- https://uzpp.mosreg.ru/deyatelnost/pravovoe-prosveshchenie